Tag Archives: software

Cutting in Line: Appointment Software Delivers New and Happier Patients

Urgent care was slow to take off in Massachusetts, but as it did, CareWell Urgent Care wanted to have its foot on the accelerator. According to David Low, director of marketing for CareWell, “We were looking to differentiate ourselves in the market. We asked, how can we provide services that others aren’t currently providing?” One answer was pre-registration software. CareWell, which currently has 10 locations and ...

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Survey Says: Technology Helps Transform Satisfaction to Loyalty

“I’m satisfied with my cellular carrier, but I’m not loyal to it. So if there’s a better offer, I’m going with it,” says Deborah Eastman, chief customer officer at Satmetrix, developer of a software-as-a-service application that helps companies evaluate various points along the customer journey. That’s why she advocates that urgent care centers raise the bar, striving for patient loyalty instead of settling for patient satisfaction. ...

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