Tag Archives: patient surveys

Survey Says: Technology Helps Transform Satisfaction to Loyalty

“I’m satisfied with my cellular carrier, but I’m not loyal to it. So if there’s a better offer, I’m going with it,” says Deborah Eastman, chief customer officer at Satmetrix, developer of a software-as-a-service application that helps companies evaluate various points along the customer journey. That’s why she advocates that urgent care centers raise the bar, striving for patient loyalty instead of settling for patient satisfaction. ...

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