Patients

eMedical Urgent Care Hosts Teddy Bear Clinic

In an effort to alleviate fears that a trip to the doctor’s office can bring – and as a community outreach effort, Middletown, N.J.’s eMedical Urgent Care held a Teddy Bear Clinic for the Pre-K program at Red Bank Borough Schools. A child could register his or her bear as though the bear was a patient at the urgent care clinic, and then choose an aliment ...

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Medical Modesty and the Patient Experience

PHOTO: SKRUPP The Chicago Tribune reported on a phenomenon that urgent care centers would be wise to accommodate: medical modesty. Drawing on information provided by the nonprofit Medical Patient Modesty, the story highlighted the disconnect that sometimes happens between patients who have modesty concerns and the providers who serve them. Not wishing to disrobe in the presence of a healthcare provider can have its roots in ...

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Breaking Down Barriers: Delivering Appropriate Cultural and Linguistic Services

When a patient walks into Integrity Urgent Care Clinics, he’s sure to be understood, and he’s sure to leave with a clear understanding of what happened during his visit and what he can expect after discharge. That’s because the Colorado-based centers are committed to delivering what accreditation body The Joint Commission refers to as CLAS, or Culturally and Linguistically Appropriate Services. According to CEO Lori Japp, ...

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Caring Out Loud: Customer Service Pays Dividends

The most frequent complaint from patients in an urgent care setting? According to Jake Poore, founder and president of Integrated Loyalty Systems, it’s depersonalization. “People say, ‘I’m not a person, I’m an ailment,’” Poore says. “You don’t ask me what name to call me, yet I go into Starbucks, order a Grande, and they ask my name. Then the next time I walk in, they call ...

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