Calibrater Health, a provider of text-based surveys and patient relationship management software, announces a partnership with Reputation.com, the leading provider of Online Reputation Management (ORM) technology.
Calibrater Health and Reputation.com partnered to combine the rich feedback of text-based patient feedback with data from online reviews and ratings on the social web, allowing customers to seamlessly leverage the data and capabilities of both systems. The partnership includes a bi-directional data integration that will power both Reputation.com’s thematic text analytics as well as Calibrater’s closed-loop patient relationship management system.
“Reputation.com is doing some exciting work in healthcare that is well aligned with our vision for improving patient experience and clinical care,” said Tim Dybvig, CEO of Calibrater Health. “Combining the data and capability of their unparalleled Online Reputation Management platform with our platform for relationship management and provider engagement will drive even further insight and improvement for our customers.”
Kirsten Saint Clair, Director of Business Development at Immediate Clinic in Seattle, added, “Seamlessly accessing all patient feedback on both platforms has optimized processes for our management and operations teams – now we can easily manage reviews across all channels while simultaneously using the data to drive improvements every day.”
Reputation.com announced in January a $20mm investment from strategic healthcare funds to accelerate their growth in healthcare markets.
About Calibrater Health
Calibrater Health is a leading provider of text-based patient surveys and closed-loop feedback management software for urgent care and other ambulatory healthcare providers. With algorithms that automatically categorize and route patient comments for follow-up and immediate action, the platform makes it easier than ever to measure and improve patient experience in real time. The 100% web-based system makes sure doctors stay engaged, and never miss a chance to save an unhappy patient or improve their practice. Learn more at www.calibrater.com.
Reputation.com, Inc., based in Silicon Valley, is the leading provider of Online Reputation Management services for the enterprise market. With its SaaS platform, businesses across the Americas, Europe, and Asia-Pacific gain actionable insights that help them make operational improvements and drive revenue.
Reputation.com technology has managed tens of millions of consumer reviews and interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals, including healthcare, retail, automotive, restaurants and others. Reputation.com is a World Economic Forum Global Growth Company and is funded by the same top-tier venture capital firms that backed Google, Facebook, Cisco and Microsoft.